Introduction

We understand that sometimes things don't work out as planned. Our refund policy is designed to be fair and transparent, ensuring you can shop with confidence for your custom photo products. This policy outlines our commitment to customer satisfaction and the procedures for requesting refunds or replacements for our personalized photo products.

Eligibility for Refunds

Refunds are available for products that arrive damaged, defective, or significantly different from what was ordered. To be eligible, you must notify us within 7 days of receiving your order, providing clear photos and your order number. Please note that personalized items are not eligible for refunds due to change of mind or customer errors in submitted content.

Refund Process

To request a refund, contact our support team with your order details and a description of the issue. Our team will review your request and may ask for additional information or photos. If your claim is approved, we will process your refund to the original payment method within 5-7 business days. In some cases, we may offer a replacement product instead of a refund.

Timeline for Refunds

Once your refund is approved, it may take up to 7 business days for the amount to appear in your account, depending on your payment provider. We will notify you by email once your refund has been processed. If you do not receive your refund within this timeframe, please contact your bank or payment provider for further assistance.

Replacements and Exchanges

In cases where a product is damaged or defective, we may offer a replacement or exchange at no additional cost. Please contact us with your order details and photos of the issue. We will arrange for a new product to be sent to you as quickly as possible.